Frequently Asked Questions
Expert guidance on your luxury shopping experience.
How long does it take for a bridal gown to be delivered?
Standard delivery for our bridal collection typically takes 4 to 6 months as each gown is made-to-order. We recommend beginning your shopping journey at least 8 to 12 months before your wedding date.
What is your return policy for Ready-to-Wear items?
Ready-to-Wear items may be returned within 14 days of delivery, provided they are in original condition with all security tags attached. Please note that bridal gowns and customized pieces are final sale.
Do you offer international shipping?
Yes, Monique Lhuillier ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. For bridal and evening wear, we highly recommend professional measurements. Our concierge team is also available for virtual styling consultations to assist with fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I request alterations for my online purchase?
While we do not provide in-house alterations for online orders, we can provide a list of recommended tailors who specialize in luxury garments and bridal couture.